Privacy Policy – 1111db Casino

1 Who We Are

1111db is an online casino and sports betting platform operated under the brand name 1111db, accessible at https://1111db.vip. For the purposes of this Privacy Policy, "1111db", "the Company", "we", "us", and "our" refer to the operator of this platform and its authorised data processing affiliates.

We act as the data controller in respect of the personal data collected through the 1111db platform. This means we are responsible for deciding why and how your personal data is processed. Where third-party service providers process data on our behalf, they act as data processors under our instruction and are bound by contractual obligations that are no less protective than those set out in this policy.

If you have any questions about our identity or data practices, please contact us at: [email protected]

2 Data We Collect

1111db collects personal data through several distinct channels. The categories of data we collect, and the context in which we collect them, are set out below.

2.1 Registration & Account Data

When you create a 1111db account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) and postal code
• Email address
• Mobile phone number (Bangladesh registered)
• Username and encrypted password
• Preferred language and currency settings

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to protect the platform against fraud and money laundering, we may request and retain the following documentary evidence:

• Government-issued photo identification: National Identity Card (NID), passport, or driver's licence
• Proof of residential address: recent utility bill, bank statement, or official government correspondence (dated within 90 days)
• Proof of payment method ownership: screenshot or statement confirming that the bKash, Nagad, Rocket, Upay, or bank account used for deposits is registered in your name
• Source of funds documentation, where required by our compliance team for high-value transactions

2.3 Financial Transaction Data

We record details of all financial transactions conducted through the 1111db platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash mobile number, last four digits of a card), transaction timestamps, and transaction reference numbers. Full payment card numbers and full bank account numbers are never stored on 1111db servers — this data is handled exclusively by our PCI-DSS compliant payment processing partners.

2.4 Gameplay & Betting Activity Data

We maintain records of your gaming and betting activity on the platform, including game sessions, wager amounts, game outcomes, bet history on cricket and sports markets, bonus usage, and account balance movements. This data is used to administer your account, resolve disputes, detect unusual activity, and fulfil regulatory record-keeping obligations.

2.5 Technical & Usage Data

When you access the 1111db platform, our servers automatically log certain technical data, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on the platform
• Referring URL (if you arrived via a link from another website)
• Session identifiers and cookie data (see Section 6 for full details)

2.6 Communications Data

If you contact our customer support team, submit a complaint, respond to a survey, or otherwise communicate with 1111db, we retain records of those communications — including the content of messages, timestamps, and any attachments — for service quality, training, and dispute resolution purposes.

3 How We Use Your Data

The personal data collected by 1111db is used exclusively for the following defined purposes:

1111db does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review. Where automated processes are used for fraud screening, a human review is available upon request.

4 Legal Basis for Processing

Every instance of personal data processing by 1111db is conducted on one of the following lawful bases:

• Contract Performance: Processing is necessary to provide the services you have requested — primarily, operating your player account, processing your wagers, and managing deposits and withdrawals.
• Legal Obligation: Processing is required by applicable law, including anti-money-laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing serves 1111db's legitimate business interests in securing the platform, preventing fraud, and improving services — provided those interests do not override your fundamental rights and freedoms.
• Consent: For optional processing such as sending promotional emails or SMS notifications, we will seek your explicit opt-in consent at the time of registration or via your account preferences. You may withdraw consent at any time without affecting your ability to use the platform.

5 Sharing Your Data

1111db does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data is shared with external parties only in the following limited and controlled circumstances:

5.1 Payment Service Providers

To facilitate deposits and withdrawals, we share the minimum necessary financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard network processors. Each of these partners is subject to their own regulatory obligations regarding data handling.

5.2 Identity Verification Partners

We may engage specialist third-party KYC and identity verification service providers to assist with the processing of identity documents submitted during the verification process. These providers act as data processors under our instruction and are contractually prohibited from using your data for any purpose beyond providing their verification service to 1111db.

5.3 Game Software Providers

Certain games on the 1111db platform are provided by third-party game studios and software developers, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical gameplay session data necessary to deliver their game services. They are not provided with your full personal profile or financial data.

5.4 Regulatory & Law Enforcement Authorities

1111db may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction. In such cases, we will disclose only the data specifically required by the applicable legal order or obligation. Where permitted by law, we will notify you of any such disclosure.

5.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 1111db's assets, personal data held by the platform may be transferred to the acquiring or successor entity. You will be notified of any such transfer and of any material changes to privacy practices that result from it.

6 Cookies & Tracking Technologies

1111db uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. The following categories of cookies are deployed:

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly and cannot be disabled. They include session authentication tokens that keep you logged in, security tokens that prevent cross-site request forgery, and cookies that remember your in-session preferences such as game volume settings. These cookies do not track you across other websites.

6.2 Performance & Analytics Cookies

We use first-party analytics tools to collect aggregated, anonymised data about how players navigate the 1111db platform — which pages are visited most frequently, where users encounter errors, and how long sessions typically last. This data is used solely to improve platform performance and user experience. We do not use Google Analytics or other third-party analytics services that share data with advertising networks.

6.3 Functional Cookies

These cookies remember choices you make — such as your preferred language, deposit currency, and notification settings — so that you do not need to re-enter them on each visit. Disabling these cookies may affect certain personalisation features of the platform.

6.4 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your 1111db account. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Edge.

7 Data Retention

1111db retains personal data for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable law. Our standard retention schedule is as follows:

• Active account data: Retained for the full duration of your active account membership on 1111db.
• Account data following closure: Retained for a minimum of five (5) years following account closure to satisfy anti-money-laundering and financial record-keeping obligations.
• KYC and identity documents: Retained for five (5) years from the date of submission or account closure, whichever is later.
• Financial transaction records: Retained for seven (7) years from the date of the transaction in accordance with standard financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the communication.
• Technical and usage logs: Retained for thirteen (13) months on a rolling basis, after which they are aggregated or deleted.
• Marketing consent records: Retained for the duration of your consent plus two (2) years to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

8 Your Rights

Subject to applicable law, you have the following rights in relation to the personal data 1111db holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within thirty (30) calendar days of receiving a valid request.

Please note that certain rights are subject to limitations. For example, we cannot delete data that we are legally required to retain for anti-money-laundering or financial record-keeping purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly.

9 Data Security

1111db implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• Encryption in transit: All data exchanged between your device and 1111db servers is encrypted using TLS 1.2 or higher with 256-bit AES encryption.
• Encryption at rest: Sensitive personal data stored in our databases — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. All staff with data access undergo background checks and regular data protection training.
• Two-factor authentication: 1111db supports SMS-based two-factor authentication for all player accounts and enforces multi-factor authentication for all internal administrative systems.
• Penetration testing: Our platform infrastructure is subjected to regular independent security assessments and penetration tests to identify and remediate vulnerabilities.
• Incident response: We maintain a documented data breach response procedure. In the event of a security incident that poses a risk to your rights and freedoms, we will notify affected players within 72 hours of becoming aware of the breach.

While 1111db takes all reasonable steps to protect your personal data, no internet transmission or digital storage system can be guaranteed to be 100% secure. You are also responsible for maintaining the security of your own account credentials — see Section 3 of our Terms & Conditions for details of your account security obligations.

10 International Data Transfers

The 1111db platform serves players primarily located in Bangladesh. However, some of our third-party service providers — including game software studios and certain technical infrastructure providers — are located outside Bangladesh. Where personal data is transferred to a third country in the course of delivering our services, we ensure that such transfers are subject to appropriate safeguards.

These safeguards may include contractual clauses that impose data protection obligations equivalent to those applied within our primary jurisdiction, or transfers to recipients located in countries that have been assessed as providing an adequate level of data protection. We do not transfer personal data to jurisdictions that do not provide adequate protections without first putting appropriate contractual or technical safeguards in place.

You may request further information about the specific safeguards applicable to any international data transfer involving your personal data by contacting us at [email protected].

11 Children's Privacy

The 1111db platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain any personal data relating to individuals under the age of 18. Age verification checks are conducted at the point of registration and at subsequent intervals as part of our ongoing KYC obligations.

If you believe that a minor has registered an account on the 1111db platform or that we hold personal data relating to a child under 18, please notify us immediately at [email protected]. We will promptly investigate the matter, suspend the relevant account, and securely delete any personal data confirmed to belong to a minor.

12 Changes to This Privacy Policy

1111db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Material changes — those that significantly affect your rights or how your data is used — will be communicated to registered players via the email address on file at least fourteen (14) days before the changes take effect.

Minor updates — such as clarifications, typographical corrections, or additions that do not materially alter your rights — will be published on this page with an updated "Last Updated" date, without individual notification. We encourage you to review this Privacy Policy periodically to stay informed of how 1111db handles your personal data.

Your continued use of the 1111db platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised policy. If you disagree with any changes, you may request account closure by contacting our support team.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 1111db handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: Within 30 calendar days of receipt of a valid request
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

We take all privacy complaints seriously and will investigate and respond to each one thoroughly. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.